Terms & Conditions

Payments

All items shown on this website are priced in £ sterling.
We reserve the right to change any advertised price without prior notice before you place an order.
All products are subject to availability and may be withdrawn at any time.
If your order cannot be fulfilled, you will be offered an alternative or given a full refund.
Payment can be made by credit or debit card.
Your payment is taken via secure server by Stripe, Inc..
We have no access to your card details, nor do we store them.
In the unlikely event that your goods are lost in transit or arrive damaged, please notify us at sales@ashbyjewellers.co.uk or via our telephone number +44 (0) 1530 412063.

Delivery

Our items are delivered free of charge, no matter how small or large your order.
This includes postage, packing and insurance. The method of delivery depends on the value of the items ordered.
Items valued up to £50.00 – Standard Royal Mail
Items valued £50.01 – £100.00 – Royal Mail First Class Recorded Signed For
Items valued £100.01+ – Royal Mail Special Delivery
We are only able to despatch to UK addresses at this time and unfortunately, we cannot deliver to a PO BOX address or secure home delivery boxes.

Returns

If you are not completely satisfied with your purchase you can return the unworn / unused items within14 days of receipt for either an exchange or refund. *Please note engraved / custom made items cannot be exchanged or returned unless faulty. Earrings & body jewellery can not be returned / exchanged unless faulty due to Health & Safety reasons.

When returning orders, the item(s) should be in their original and unused condition, accompanied by the gift box, certificates (i.e. diamond / tanzanite (where appropriate) and a copy of the original purchase receipt. For your own benefit, when returning an item(s), we suggest using the same delivery method we used to send them to you. This will ensure there is proof of delivery and insurance on the goods whilst in transit if the value is above £15.00.